Area

Change

Details

RustDesk support on macOS

Added RustDesk as a Remote Desktop provider for Mac devices

Mac devices can now be connected via RustDesk, in addition to existing Splashtop support. Teams can assign and use both providers while we validate RustDesk across more environments.

Provider selection UI

New Remote Desktop dropdown

The “Remote Desktop” button is now always enabled. Clicking it opens a dropdown where admins can choose the provider (for Mac: Splashtop (Deprecated Soon) and RustDesk) and see its status (“Configured” / “Not Configured”) and action (“Connect” / “Configure”).

Clear status & actions

Unified “Configured” vs “Not Configured” logic

For each provider: Configured → Connect; Not Configured → Configure. “Not Configured” covers all cases where a policy or device setup is missing or disabled. Clicking Configure guides you to create, assign, or enable the right policy (behavior is unchanged from previous Remote Desktop policies).

Connection flow

Show RustDesk ID & password in the UI

When you click Connect for a configured RustDesk policy on Mac, Swif shows the RustDesk ID and Password returned by the backend, following the new Remote Desktop 1.1.0 layout. There’s no dynamic deep-link yet; admins copy/paste these values into their RustDesk controller.

Error handling

New failure notice & Retry

If the connectionId or password cannot be retrieved (or the API fails), Swif shows a clear notice and a Retry button instead of incomplete connection details (Remote Desktop 1.1.1). Clicking Retry triggers a fresh connection attempt.

Slow / provisioning state

New “may take time” screen with Refresh

For cases where the connection is configured but still being provisioned, Swif no longer relies on a tooltip. Instead it uses a dedicated layout explaining that RustDesk may take time to be ready and surfaces a Refresh CTA to check again (Remote Desktop 1.0.1).

Tooltip help

Updated Remote Desktop tooltip text

The tooltip now focuses on resolution: “Choose a Remote Desktop provider to connect to this device”, instead of blocking language, making it clearer how to proceed.

Cross‑platform consistency

Consistent layout across Mac, Windows, Linux

All OS now share the same Remote Desktop UI styling (dropdown, status, actions, connection screens). Options differ by OS: Mac: Splashtop (Deprecated Soon) + RustDesk, Windows: Splashtop only, Linux: RustDesk only. Splashtop is clearly marked as (Deprecated Soon) on Mac and Windows.

Controller downloads

Download RustDesk controllers from Swif

Team admins can now download controller installers directly from the Remote Desktop area for macOS, Windows, and Linux. Downloads are scoped as per admin/non-admin visibility rules.